← AI Workplace Quality

Final project · Evidence review

Deliver a grounded pilot brief

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{
  "start_date": "2026-11-02",
  "total_tickets": 56,
  "labelled_tickets": 51,
  "correct_tickets": 44,
  "accuracy_percent": 86.27,
  "median_minutes": 7,
  "satisfaction_percent": null,
  "human_approval": true,
  "accepted_ticket_ids": [
    "T100",
    "T101",
    "T102",
    "T103",
    "T104",
    "T105",
    "T107",
    "T108",
    "T109",
    "T110",
    "T111",
    "T112",
    "T113",
    "T114",
    "T115",
    "T116",
    "T117",
    "T118",
    "T119",
    "T120",
    "T121",
    "T122",
    "T123",
    "T124",
    "T125",
    "T126",
    "T127",
    "T128",
    "T129",
    "T130",
    "T131",
    "T132",
    "T133",
    "T134",
    "T135",
    "T136",
    "T137",
    "T138",
    "T139",
    "T140",
    "T141",
    "T142",
    "T143",
    "T144",
    "T145",
    "T146",
    "T147",
    "T148",
    "T149",
    "T150",
    "T151",
    "T152",
    "T153",
    "T160",
    "T161",
    "T162"
  ],
  "excluded_ticket_ids": [
    "T106"
  ],
  "source_ids": [
    "BRIEF",
    "POLICY",
    "E100",
    "E101",
    "E102",
    "E103",
    "E104",
    "E105",
    "E107",
    "E108",
    "E109",
    "E110",
    "E111",
    "E112",
    "E113",
    "E114",
    "E115",
    "E116",
    "E117",
    "E118",
    "E119",
    "E120",
    "E121",
    "E122",
    "E123",
    "E124",
    "E125",
    "E126",
    "E127",
    "E128",
    "E129",
    "E130",
    "E131",
    "E132",
    "E133",
    "E134",
    "E135",
    "E136",
    "E137",
    "E138",
    "E139",
    "E140",
    "E141",
    "E142",
    "E143",
    "E144",
    "E145",
    "E146",
    "E147",
    "E148",
    "E149",
    "E150",
    "E151",
    "E152",
    "E153",
    "E157",
    "E158",
    "E159"
  ]
}

Separate source records from unique tickets. Exclude conflicting tickets, keep unlabelled accepted tickets in the manifest, and calculate accuracy and median using their different eligible subsets.